There are several sortation centers across the country. Each has its own unique exterior and interior layout along with differences in pickup process. Below is helpful information specific to the Houston Sortation Center along with maps of the facility.

Pickup Instructions

All drivers can refer to the Pickup Process article for general information on the process and app flow. To review the Target Sortation Center House Rules before entering the facility, click here. Below are pickup instructions specific to the Houston Sortation Center. These are also available on the Route Details page in the app. 

• Drivers are required to show a valid physical driver's license at the guard booth before attempting to scan the QR code to enter the queue lot. The first and last name on the driver's license must exactly match the name displayed in your driver app. For example, if your driver’s license includes a hyphenated last name, and the last name in your shopper app does not, you would not be able to enter the sortation center. 
  • The photo on the driver’s license must also match with the person picking up the route. 
  • Any passengers in your vehicle must also provide a valid driver's license and proof that they have an active Shipt account. 
  • If the first and/or last name in your app is different from what appears on your driver’s license, contact Driver Support for assistance. 
• After scanning the gate code to enter the parking lot, follow the onsite signage to park from left to right. 
  • For more information, check the parking details on the Route Details page of the app.  
• Put your vehicle in park and remain inside your vehicle. Once parked, you'll scan the parking QR code at your parking spot. Then wait for the stoplight at the front of your parking space to turn green.
• Proceed carefully into the sortation center. When you arrive inside, your carts will be ready and waiting. 
• Wait in your vehicle until the TV screen indicates that you can exit. 
• Make sure you have your safety vest on and proceed to load your vehicle. 
  • If you don't have a safety vest, you can borrow one from the sortation center and return it before exiting the facility. You can also purchase your own from the Shipt Shop! 
• Once loading is complete, return the cart and you may depart the building.

If you need assistance while at the sortation center, you may ask to speak with the onsite Shipt representative. 

How do I get to the sortation center?

• The Houston Sortation Center is located at 16275 Texas 249 Access Rd, Houston, TX 77064. The address is also located on the Route Details page of the Driver app. Once you arrive at the facility’s address, look for signs directing you to the delivery driver entrance. To view facility maps, click here.
  
  

How many miles will I be required to drive for delivery? 

• All deliveries will be within a 35-mile radius of the sortation center. 
• Daily dispatch hours*
  • 11 a.m. to 2:30 p.m. 
    *Note: Dispatch hours are subject to change due to inclement weather, route volume, or operational disruptions.
    
    

How can I practice safety in the sortation center?

• Driver safety is of the utmost importance to Shipt. To review the Target Sortation Center guidelines, click here. 

I’ve claimed a route. How do I pick up packages from the sortation center?

• All information about the pickup process from entering the facility to parking to loading your vehicle can be found here. 
  
  

I’m a new driver. Are there any resources I can utilize before claiming a route? 

• Yes! You can review all of our new driver resources here. 

Why is there no longer a pay range listed on the route offer card?

• In order to help you better evaluate a route before claiming it, you’ll now see an estimated single pay value, rather than a range, on the offer card. If any packages are added to the route prior to pickup, the pay will be adjusted accordingly. The estimated pay may decrease if you refuse packages at pickup or due to operational errors at the sortation center.

What should I do if one of the packages is damaged at pickup?

• If there are any issues with packages during pickup, such as damage to a package, you can push the red call button on the yellow alert light located behind your parking spot. This will notify a sortation center pickup associate you need assistance. Each individual parking spot has a corresponding alert light that will be labeled with the same number as the parking spot.

I have an undeliverable package. How can I return it to the sortation center?

• If you are unable to deliver a package, follow the steps in the app to notate that a return is needed. Keep the package you need to return secure in your vehicle until all deliveries are complete and then after your last delivery, return to the sortation center to complete the return following the steps below:
  • Follow on-site signage to the Target Team Member parking lot. 
  • Use the intercom buzzer to gain access to the gated lot. 
  • Park in a "Reserved for Returns" parking space.
  • Enter the main lobby to complete the returns process.
  • Once the package has been returned, complete the Swipe to complete route action in the app.

For more information on the in-app returns process, click here.

Houston Sortation Center Maps